Marriott South Austin

Operational Assessment & Optimization

  • Conducted a comprehensive review of F&B, housekeeping, and guest service workflows.
  • Identified key efficiency gaps, particularly in labor deployment and inventory management.
  • Implemented scheduling adjustments and standardized training modules that improved departmental productivity.

Financial & Performance Improvements

  • Introduced cost-control measures in purchasing, reducing food and supply expenses by an estimated 8–10%.
  • Supported revenue growth initiatives in banquets and catering through redesigned service packages and pricing models.

Guest Experience Enhancements

  • Refined service standards and touchpoints to improve consistency.
  • Collaborated with management to launch staff recognition programs aimed at boosting morale and guest satisfaction scores.