DUA (Miami)

 Pre-Opening / Operational Strategy

  • Supported leadership with concept development and operational readiness for the property.
  • Designed service flows and departmental SOPs (standard operating procedures) tailored to the Miami market.

Team Development & Training

  • Oversaw staff onboarding sessions with a focus on luxury service culture.
  • Developed training content covering service recovery, upselling techniques, and guest engagement.

Brand & Experience Alignment

  • Ensured that the guest experience reflected the property’s vision and positioning within Miami’s competitive hospitality landscape.
  • Advised on F&B programming to align with local trends and attract both hotel guests and outside clientele.

Overall Impact (April–September 2025)

- Strengthened operational efficiency and service quality at two high-profile properties in distinct markets.
- Delivered measurable improvements in cost savings, staff performance, and guest experience metrics.
- Provided leadership teams with actionable frameworks to sustain improvements beyond the consulting period.